Privacy Policy

This Privacy Policy sets out the way we may use the personal information that we may obtain from you. By your continued use of our website you are accepting and consenting to the practices described in this Privacy Policy.

How we may use your information

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

• Processing your order — To supply orders, process credit card payments and deliver third party agents may be given access to personal information, but may not use it for any other purpose. The only information we'll ever need to collect from you will be your name, postal and email addresses and phone number. Your credit/debit card details are never retained by us.
• Managing your order — If there are any problems with your order we may need to contact you directly by email, phone or mail.
• Marketing — From time to time we may issue an email newsletter to inform you about products, services, promotions and special offers that we may offer. To do this third party agents may be given access to personal information to help us analyse data and receive marketing assistance, but they may not use it for any other purpose. We will always give you the opportunity to unsubscribe from our email newsletters (although we would be sad to see you go).
• Fraud prevention — To comply with the law and or to protect the rights, property or safety of Lovejoy’s Ltd, our customers and others we may release and exchange customer account and other personal information with other companies and organisations for fraud protection and credit risk reduction.

Cookies

Cookies are small files of information stored as text files by your browser on your computer’s hard drive. We use cookies to remember what you’ve added to your basket or what delivery option you’ve chosen and to provide personal recommendations based on your browsing history. You can usually modify your browser to prevent the storing of cookies.

You are deemed to have consented to the use and storage of cookies by your use of this website.

Security

We take online security very seriously. However, we cannot guarantee the security of any data you disclose online.

All reasonable endeavours have been made to ensure that all transaction information is encrypted. You are recommended to check the lower bar of your browser when you fill in your payment details for an unbroken key or closed lock, highlighting that encryption is active and your information should be secure.

Children

We do not sell products aimed at children. Nor do we sell products for purchase by children. If you are under 18, you may use Lovejoy’s Ltd under the supervision of a parent or guardian.

Your rights

You can check the information that we hold about you by logging into your account. If you find any inaccuracies it's quick and simple to correct it.

You have the right to ask us not to process your personal data for marketing purposes or to ask us not to pass on your details to third party companies and organisations. You can exercise the right at any time by contacting us.

External websites we link to

Our site may, from time to time, contain links to and from other websites of interest. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Updates to this Privacy Policy

The last revision of this Privacy Policy took place on 05/11/10. You should check this page from time to time to ensure that you are happy with any changes.

Contacting us

If you have any comments or queries in connection with our Privacy Policy, please let us know and we will try and resolve the issue for you.